Player complaint information

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In the event that you and another player have come to a disagreement about something, you may file a player complaint against them and get an administrator's opinion regarding the matter. This, of course, has to be done with the appropriate format which will be available below. Please note that if you are filing a report on a staff member for breaking server rules and NOT for staff misconduct, then you can go ahead with a player complaint as usual, as staff members are not exempt. Complaints against administrators are handled by Management only, whereas complaints against helpers can be picked up by Senior Administrators if need be. If you wish to file a complaint against a staff member for misconduct, or because you disagree with a decision they've made while on staff duty, then please create a Discord ticket and request that it is privatized by Management.

Some guidelines you must know before submitting a player complaint:
  • You must be truthful in your complaint and not withhold any information relevant to the situation.
  • You must make an effort to inform the other player of the report. If you weren't able to do that, then please notify an admin to do that on your behalf.
  • Make an effort in explaining the situation very clearly and keep your report short and concise, so as not to overwhelm any party involved and keep things direct and to the point.
  • Refrain from using edited or cropped screenshots of any form as that is not allowed and will not be considered as evidence. All evidence must be unedited. The use of chatlogs as evidence is not accounted for.
  • Remain civil and seek out a solution. Remember that reporting players should not stem from hatred and instead should be used as a platform to resolve conflicts between players without any hostilities. Any toxicity during reports will NOT be tolerated.

    Title

    Code: Select all

    [Rule Broken] Firstname_Lastname of the player you are reporting
    Example: [1.5, 1.6] John_Doe

    You may find the exact rules here

    Content

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    [b]Your in-game name:[/b] 
    [b]Reported player name:[/b] 
    [b]Witnesses:[/b] 
    [b]Date:[/b] [DD/MM/YY]
    [b]Time (if applicable):[/b] [HH:MM]
    
    [b]Full complaint details:[/b]
    [b]Evidence to support your claims:[/b]
    
    [b]Have you informed the other player(s) that you have posted this complaint?[/b] Yes/No
    [b]Have you read and do you understand the player complaint procedures?[/b] Yes/No
    [b]Do you confirm that this complaint is truthful and submitted with valid intent?[/b] Yes/No
    
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